Track Your Order

You may track your order status on the "My Orders" section of My Account for registered customers or via the URL link included in the email order confirmation notice. If you require further assistance you should call our Customer Service team at 1-866-234-1393.

What do our order statuses mean?

When you submit an order through Contact Fill online or by phone, we process your order through a series of steps to prepare it for shipping or pick up. Orders are assigned various statuses during this processing time, displayed within your account to allow you to monitor your order's progress. 

Order Placed - Your order has been submitted and an order confirmation email has been sent.

Order Received - Your order has been accepted by our Order Processing department and processing has begun.

On Hold - Your order cannot be completed without additional information from you. Contact Us for more details.

Prescription Verification - Your prescription is in the process of being verified by your doctor/ECP or from a prescription on file.

Insurance Confirmation - Insurance coverage approval is pending for this order.

Cancelled - Your order has been cancelled either at your request, for lack of payment, or because the prescription could not be verified as valid.

Ready for Fulfillment - Your order will be fulfilled and shipped, or ready for pick up, in one business day or less.

Waiting for Fulfillment - Your order will be fulfilled and shipped, or ready for pick up, within 1-4 business days.

Fulfillment Delay - Shipment of your order has been delayed 5-15 days, because an item(s) on the order is either a special order product or is back ordered.

Manifesting - Your payment has been finalized, and your order is packed and ready to be shipped.

Shipped - Your order has been shipped and a shipped order confirmation email has been sent.

Drop Shipped - Your order has been shipped directly from our distributor or the lens manufacturer.

Ready for Pick Up - Your order is ready to be picked up at our store located at 5040 Ritter Road, Mechanicsburg, PA  in the Benecard building (Hours: M-F, 8:30 AM - 5:00 PM, ET).

Picked Up - Your order has been picked up at our Mechanicsburg, PA store location.