Shipping Policy

Shipping Policy







Order Processing Time

The total processing time, between when you place your order and when it is shipped to you, depends on several factors

  • The time it takes to verify your prescription.

  • The time to obtain your lenses if they are not in stock

  • The time to obtain your insurance company's approval, if you are making your purchase with your NVA benefits

  • The time to ship your order (see below)

Prescription Verification

Contact lenses may be sold only with a valid prescription. If your doctor’s office informs us that your prescription is not finalized or that it is expired, you may be given the option of cancelling your order or placing it on hold until you can obtain a new prescription.

The fastest way to have your order processed without delay is for you to send us your prescription yourself. You may email a scanned copy or a photograph of your prescription or fax the prescription to 1-866-589-6969 (toll-free), including your order number. We can also contact your ECP (Eye Care Practitioner) to verify your prescription and will do this if you are unable to send us your prescription or if it does not match the order you placed.

Once we reach the office that has your prescription on file, we will ask them to review your records and confirm whether your order matches your prescription. This process usually takes one to two business days. If your doctor’s office says you are not prescribed the lenses you have asked for on your order form and provides us with a different prescription, your order will be filled with that prescription.

Non-stock Lenses

Orders for standard parameter contact lenses are filled within one to two business days. Non-standard lenses usually ship within four to five business days. For custom made (MTO or XR) soft lenses or gas permeable lenses, the processing time will be longer to allow for the manufacturing of your lenses. Manufacturing times vary but normally take five to fifteen business days.

Shipping Times (upon completion of processing)

Shipping Option Shipping Time Rate
Standard Shipping 7-10 business days after processing $7.95
Expedited Shipping 2-3 business days after processing $17.95
Next Day Shipping 1-2 business days after processing $25.95

Next Day Shipping service is not guaranteed due possible to carrier and manufacturing delays. Delivery may take up to two business days after your order is shipped.