Return & Exchange Policy
Returning Lenses For a Refund or Exchange
Your contact lenses may be returned for exchange or refund with certain limitations. All returns must be in factory sealed, unmarked boxes and be returned within these time limits: Bausch + Lomb, Alcon, and CooperVision products - return within 90 days of purchase date; Acuvue products - return within 365 days of purchase date.
For a free return label contact our Customer Service department by email. Return labels are supplied by email in a printable format. Let us know if you prefer to receive the label by regular mail instead.
When returning lenses for exchange, the new order will be shipped after the returned lenses are received back.
Defective Lens Replacements
Defective lenses will be replaced free of charge.
If you discover a defective lens, report it to our Customer Service department by email.
Keep the lens and its packaging until you receive your replacement lens. Instructions will be provided if we need you to return the lens.
Request your free return label by email.
Pack your lenses in a sturdy, crush resistant cardboard box. No credit will be given if lenses are mailed back in a bubble envelope or other soft package.
Affix the label to the outside of the package and deliver it to the nearest U.S. Post office or deposit it into a U.S. Mailbox.
You will be notified by email or phone when your new order, replacement order or refund is processed.