Common Questions

  • Q

    How does the Federal Law "Fairness To Contact Lens Consumers" Act affect me?+

    A

    On February 4 th , 2004, a Federal Law called the "Fairness To Contact Lens Consumers" act went into effect. This law made it much easier for you to enjoy the savings and convenience of ordering on-line from Contact Fill.

  • Q

    How can I contact Contact Fill?+

    A

    Please call, email or write if you need help or have questions.
    Phone: 1-866-234-1393 (toll free)
    Hours: 8:00 AM - 9:00 PM ET
    Email:cservices@contactfill.com
    Address:
    Contact Fill, L.L.C.
    5040 Ritter Rd
    Mechanicsburg , PA 17055

  • Q

    Do you accept insurance?+

    A

    Contact Fill participates with most National Vision Administrators (NVA) plans and the plan allowance will be subtracted from the contact lens total. For all other insurance purposes, an invoice is provided with every order. If you require a more specialized invoice to submit to your insurance carrier, please ask a Customer Service representative for assistance.

  • Q

    My lens type is not on your list of available lenses; can I still purchase them from you?+

    A

    Your lens might be a special order product. Many special order lenses are available through Contact Fill. Just call or email with your lens prescription information and question. A Customer Service representative will be glad to assist.

  • Q

    How do I know if my prescription is still valid?+

    A

    Most contact lens prescriptions are valid for one or two year(s) from the issue date. An expiration date is usually written on the prescription or it will simply state "expires in one year". Routine eye exams are to ensure optimum eye health, so follow your doctor's recommendations for periodic re-exams.

  • Q

    Which credit or check cards do you accept?+

    A

    We accept the following credit or check cards: VISA, MasterCard, Discover Card, and American Express.

  • Q

    Is a contact lens prescription different than an eyeglass prescription?+

    A

    Yes, contact lens prescriptions usually have more information than an eyeglass prescription. A typical contact lens prescription will have a number for sphere or power and, if required, numbers for cylinder, axis or add power. It will also specify the lens brand name and include base curve and diameter measurements.

  • Q

    Why is it necessary for contact lens wearers to have regular eye exams even if their prescription hasn't changed?+

    A

    Regular eye exams are important not only to check how well you are seeing but also to evaluate the health of your eyes. This is especially important for contact lens wearers because the contacts could be fitting incorrectly and possibly causing harm to your eyes without any obvious symptoms.

  • Q

    Do I still need a prescription if I just want contacts to change my eye color?+

    A

    Yes, you still need to be under the care of an eye care practitioner. Even if you do not need vision correction, contact lenses must be fitted because they are medical devices that rest on the surface of your eye and can affect the health of your eyes.

  • Q

    Does my doctor have to give me my contact lens prescription?+

    A

    Federal law, as well as state laws, govern the release of contact lens prescriptions. In February 2004, a Federal Law called the "Fairness To Contact Lens Consumers" Act went into effect. This law mandates that patients be given their prescription as soon as they have been fitted, whether or not they ask for it. The Act requires sellers to verify prescriptions and gives prescribers a reasonable amount of time, 8 business hours, to respond. It also established that a contact lens prescription will expire within one year or at the time set by state law, whichever is greater.

  • Q

    How do I send my prescription to you?+

    A

    You may fax your prescription toll free to 1-866-589-6969 or scan and email it to cservices@contactfill.com.

  • Q

    How can I check on my order status?+

    A

    Updates on your order status may be viewed online or by contacting our Customer Service Department. To check online, first log in, then click on "My Account", and then click on the "View Order" button. If you need additional information or would prefer personal assistance, please contact us by phone at 1-866-234-1393 or by email at cservices@contactfill.com.

  • Q

    How do I get a copy of my receipt?+

    A

    Online, a receipt may be obtained by clicking on "My Account". Here you will find a listing of all the orders you have placed. Click on the "View Order" button to view the order information. Printable invoices are located under the Invoices tab on the view page, once an order has been shipped or picked up. A copy may be printed by clicking on "Print Invoice".

  • Q

    Can you call my doctor to get my prescription?+

    A

    Yes, we will be glad to call your doctor's office to get your prescription. However, if you have a copy of your prescription, faxing or emailing it may help avoid unnecessary delays. Your contact lens order will ship only after the prescription is verified.

  • Q

    How do I get reimbursed for my NVA (National Vision Administrators) vision benefit?+

    A

    If Contact Fill does not participate with your plan, our Processing Department can submit a request for member reimbursement. Your reimbursement check would arrive in three to six weeks. Please ask for this service when placing your contact lens order. For details on your benefits, NVAs Customer Service Department is available six days a week at 1-800-672-7723 or you may access your individual account by logging onto their website at www.e-nva.com.

Common Questions

  • Q

    Can I wear soft contact lenses if I have astigmatism?+

    A

    Yes, you can wear a special type of soft contact lens called a toric lens which will correct your astigmatism. However, these lenses are typically more expensive and there are fewer types and colors available than there are with regular (spherical) lenses. Recently, Wesley-Jessen introduced a 2-week disposable toric lens, the Freshlook Toric. Several manufacturers including Ciba (Focus), CooperVision(Preference), and Vistakon(Acuvue) produce 1-3 month frequent replacement toric lenses.

  • Q

    Is a contact lens prescription different than a glasses prescription?+

    A

    Yes. When you order contact lenses, you must have a current contact lens prescription which specifies the power of the lenses, the size of the lens, the type and brand of lens.

  • Q

    If my 2 week disposable lenses are still comfortable and in good condition beyond 2 weeks, can I continue to wear the same pair?+

    A

    In order to maintain optimal eye health and comfort, it is important to adhere to the wearing schedule prescribed by your doctor. The main advantage of wearing disposable lenses is that you are putting a fresh new pair of lenses in your eyes every 2 weeks. Also, the convenient cleaning regimen of a disposable lens is only adequate for a 2 week wearing schedule.

  • Q

    If I only wear my 2 week disposable contacts part time, do I still have to replace them every 2 weeks?+

    A

    No, the 2 weeks refers to the actual amount of wearing time so they can last longer than 2 weeks if you are not wearing them full time.

  • Q

    What is the difference between rigid gas permeable (RGP) lenses and soft lenses?+

    A

    RGPs are smaller and made out of a harder, less pliable material than soft lenses which makes them less comfortable initially. RGPs correct astigmatism whereas soft spherical lenses do not.

  • Q

    Can I swim with my contact lenses in?+

    A

    It is best if you do not because there are bacteria in the water that can adhere to your lenses and cause infections. If you do swim in your lenses, you should wear goggles over them and you should disinfect them immediately afterwards.

  • Q

    Why is it necessary for contact lens wearers to have regular eye exams even if their prescription has not changed?+

    A

    Regular eye exams are important not only to check your prescription but also to evaluate the health of your eyes. This is especially important for contact lens wearers because the contacts could be causing damage to your eyes without necessarily causing any obvious symptoms.

  • Q

    I wear contact lenses and in order for me to read, I have to wear reading glasses over them. Are there any other alternatives whereby I do not have to wear glasses at all?+

    A

    Yes, the most common option is called monovision where one eye is corrected for viewing distant objects and the other eye is corrected for reading and close work. Monovision is a good solution for some people, but not everbody can successfully adapt to the arrangement. Another alternative is bifocal contact lenses which are available in both rigid gas permeable or soft lens designs. However, these are typically very expensive. Recently, however, Johnson and Johnson have released the Acuvue Bifocal which is a two-week disposable lens and is more reasonably priced.

  • Q

    Do colored contact lenses work on dark eyes?+

    A

    Yes, they are called opaque contacts as opposed to enhancer tints which work only on light colored eyes.

  • Q

    Do I still need a prescription if I just want contacts to change my eye color?+

    A

    Yes, you still need to be fitted for the lenses even if you dont need vision correction. This is because contact lenses are medical devices and wearing them can affect the health of your eyes.

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