Common Questions

  • Q

    How does the Federal Law "Fairness To Contact Lens Consumers" Act affect me?+

    A

    On February 4 th , 2004, a Federal Law called the "Fairness To Contact Lens Consumers" act went into effect. This law made it much easier for you to enjoy the savings and convenience of ordering on-line from Contact Fill.

  • Q

    How can I contact Contact Fill?+

    A

    Please call, email or write if you need help or have questions.
    Phone: 1-866-234-1393 (toll free)
    Hours: 8:00 AM - 9:00 PM ET
    Email:cservices@contactfill.com
    Address:
    Contact Fill, L.L.C.
    5040 Ritter Rd
    Mechanicsburg , PA 17055

  • Q

    Do you accept insurance?+

    A

    Contact Fill participates with most National Vision Administrators (NVA) plans and the plan allowance will be subtracted from the contact lens total. For all other insurance purposes, an invoice is provided with every order. If you require a more specialized invoice to submit to your insurance carrier, please ask a Customer Service representative for assistance.

  • Q

    My lens type is not on your list of available lenses; can I still purchase them from you?+

    A

    Your lens might be a special order product. Many special order lenses are available through Contact Fill. Just call or email with your lens prescription information and question. A Customer Service representative will be glad to assist.

  • Q

    How do I know if my prescription is still valid?+

    A

    Most contact lens prescriptions are valid for one or two year(s) from the issue date. An expiration date is usually written on the prescription or it will simply state "expires in one year". Routine eye exams are to ensure optimum eye health, so follow your doctor's recommendations for periodic re-exams.

  • Q

    Which credit or check cards do you accept?+

    A

    We accept the following credit or check cards: VISA, MasterCard, Discover Card, and American Express.

  • Q

    Is a contact lens prescription different than an eyeglass prescription?+

    A

    Yes, contact lens prescriptions usually have more information than an eyeglass prescription. A typical contact lens prescription will have a number for sphere or power and, if required, numbers for cylinder, axis or add power. It will also specify the lens brand name and include base curve and diameter measurements.

  • Q

    Why is it necessary for contact lens wearers to have regular eye exams even if their prescription hasnt changed?+

    A

    Regular eye exams are important not only to check how well you are seeing but also to evaluate the health of your eyes. This is especially important for contact lens wearers because the contacts could be fitting incorrectly and possibly causing harm to your eyes without any obvious symptoms.

  • Q

    Do I still need a prescription if I just want contacts to change my eye color?+

    A

    Yes, you still need to be under the care of an eye care practitioner. Even if you do not need vision correction, contact lenses must be fitted because they are medical devices that rest on the surface of your eye and can affect the health of your eyes.

  • Q

    Does my doctor have to give me my contact lens prescription?+

    A

    Federal law, as well as state laws, govern the release of contact lens prescriptions. In February 2004, a Federal Law called the "Fairness To Contact Lens Consumers" Act went into effect. This law mandates that patients be given their prescription as soon as they have been fitted, whether or not they ask for it. The Act requires sellers to verify prescriptions and gives prescribers a reasonable amount of time, 8 business hours, to respond. It also established that a contact lens prescription will expire within one year or at the time set by state law, whichever is greater.

  • Q

    How do I send my prescription to you?+

    A

    You may fax your prescription toll free to 1-866-589-6969 or scan and email it to cservices@contactfill.com.

  • Q

    How can I check on my order status?+

    A

    Updates on your order status may be viewed online or by contacting our Customer Service Department. To check online, first log in, then click on "My Account", and then click on the "View" button for an account summary. If you need additional information or would prefer personal assistance, please contact us by phone at 1-866-234-1393 or by email at cservices@contactfill.com.

  • Q

    How do I get a copy of my receipt?+

    A

    Online, a receipt may be obtained by clicking on "My Account". Here you will find a listing of all the orders you have placed. Click on the "View" button to view the order information. A copy may be printed by clicking on "File" then "Print".

  • Q

    Can you call my doctor to get my prescription?+

    A

    Yes, we will be glad to call your doctor's office to get your prescription. However, if you have a copy of your prescription, faxing or emailing it may help avoid unnecessary delays. Your contact lens order will ship only after the prescription is verified.

  • Q

    How do I get reimbursed for my NVA (National Vision Administrators) vision benefit?+

    A

    If Contact Fill does not participate with your plan, our Processing Department can submit a request for member reimbursement. Your reimbursement check would arrive in three to six weeks. Please ask for this service when placing your contact lens order. For details on your benefits, NVAs Customer Service Department is available six days a week at 1-800-672-7723 or you may access your individual account by logging onto their website at www.e-nva.com.